Platform-specific data we collect

When you register, configure, or operate a store on D-KODE+, we collect and process specific categories of data necessary for provisioning, running, maintaining, and supporting your digital commerce operations.

• Client & Business Account Information: Business legal name, trading name, registered owner, primary contact person name, administrative email address, phone number, physical billing address, and store operational preferences.
• Store Portal Users & Roles: Names, usernames, email addresses, assigned permission roles (such as Super Admin, Store Manager, Order Fulfillment, or Staff), and security audit logs (including login timestamps and administrative actions).
• Subscription & Package Information: Active plan tier (START, GROW, PRO, or CUSTOM), billing cycles (Monthly, Yearly, or 2-Year), package capacity limits, add-on activations, and renewal status.
• Payment Verification Information: Bank transfer receipts, deposit slips, payment gateway verification tokens, invoice numbers, and transaction reference IDs. D-KODE does not store complete debit or credit card numbers on its servers.
• Support & Technical Diagnostics: Technical telemetry, server logs, error reports, browser/device user-agent strings, IP addresses, and communications exchanged with our technical support team during troubleshooting.

Customer & store data ownership

The client's exclusive ownership and legal control applies to all commercial and operational assets, including:

• Products & Inventory: Product titles, descriptions, pricing, SKUs, inventory counts, variations, barcodes, and custom attributes.
• Categories: Catalog categories, collections, taxonomies, tags, and navigational hierarchies.
• Customers & Accounts: Registered end-customer profiles, names, telephone numbers, emails, order notes, and contact histories.
• Orders & Transactions: Customer purchase records, line items, order statuses, totals, and fulfillment histories.
• Customer Addresses: Shipping destinations, billing addresses, delivery instructions, and recipient details.
• Store Settings & Policies: Shipping zones, courier preferences, localized taxes, store announcements, and operational policies.
• Business Content & Media: Store copy, branding assets, banners, product photography, and all uploaded images.

Cloud infrastructure: Firebase & ImgBB integration

D-KODE+ is engineered with modern cloud architectures utilizing Google Firebase and ImgBB:

• Google Firebase Usage: Real-time database (Cloud Firestore), user authentication, hosting, and cloud infrastructure used to store and operate your store's live operational data.
• ImgBB Usage: High-performance image hosting and CDN delivery infrastructure used for product catalog photography, banner assets, and store media.
• Client-Controlled Accounts: Firebase and ImgBB projects/accounts created for that business should normally be created using or transferred under accounts controlled by the client. This ensures that your underlying data and assets remain in your direct custody.
• D-KODE Technical & Support Access: D-KODE may have technical access when required for:
  • Client technical support and operational assistance
  • Routine system maintenance and performance optimization
  • Platform and security configuration
  • Security patch deployment and vulnerability mitigation
  • Diagnostic troubleshooting and bug resolution
  • Store data migration or environment upgrades
  • Reliable ongoing platform operation

Master platform data & intellectual property

D-KODE maintains a central platform management infrastructure to deliver updates and maintain system stability across all stores:

• Master Platform Telemetry: Aggregated, non-personally identifiable diagnostic telemetry (such as uptime statistics, system latency, error frequencies, and aggregate network loads) are gathered across all stores to safeguard global platform health.

Third-party service providers

To power end-to-end commerce functions, your D-KODE+ store may interface with third-party service providers:

• Payment Processors: Third-party payment gateways (such as PayHere, WebXPay, or direct bank transfer channels) handle payment transactions directly subject to their independent privacy and security policies.
• SMS Gateways: Telecommunication providers used to transmit automated order confirmations, delivery alerts, or OTP codes.
• Domain & Infrastructure Providers: Domain registrars and global cloud backbones delivering DNS resolution and SSL security.

Data retention, security & client custody

• Encryption Standards: All data transmitted between clients, end-customers, and D-KODE+ storefronts is encrypted using modern 256-bit SSL/TLS encryption.
• Access Rules & Isolation: Firestore security rules strictly isolate client databases to prevent unauthorized external access or cross-tenant data leakage.
• Retention & Deletion: Active subscription records are maintained continuously. In the event of subscription cancellation, D-KODE provides a standard 30-day retention grace period. Because client Firebase and ImgBB accounts are under client control, the client maintains custody of their raw database and image files.

Client rights, requests & policy updates

Clients may request data assistance, exports, or account record corrections at any time. D-KODE may update this D-KODE+ Privacy Policy periodically to reflect technological improvements or legal requirements, with updates published on this page.